Lauren Walls, Windley Ely | Manage HR Magazine | Top Occupational Health and Safety Service In CanadaLauren Walls, Associate Director of Operations
Windley Ely (WE) is a premier Canadian provider of workers’ compensation and absence management services, recognized for its expertise, trusted approach, and enduring client partnerships. What began as a small, specialized workers’ compensation firm has grown into a national leader, now supporting over 550 clients across diverse industries through strong relationships and referrals.

With a team of over 150 employees and offices in London, ON, Ottawa, ON, Vancouver, BC, Calgary, AB, and Montreal, QC, Windley Ely combines extensive scale with strong local expertise. Clients benefit from bilingual services and a coast-to-coast network that spans the country, ensuring consistent and reliable support nationwide.

Blending Compliance, Care, and Long-term Partnership

Windley Ely balances the needs of employers and employees. For employers, the company delivers compliance, consistency, risk reduction, and cost savings. From the employee’s perspective, the program provides a clear structure and expectations throughout the claims and recovery process. With WE’s strong claims management and close monitoring of recovery milestones, any deviations are identified early. This supports a safe and timely return to their pre-injury health and duties.

“Rather than operating transactionally, we emphasize long-term partnerships, embedding ourselves as an extension of an employer’s team and ensuring health, safety, and claims processes are managed with care,” says Lauren Walls, Associate Director of Operations.

This relationship-driven model gives employers peace of mind while freeing staff to focus on prevention and employee well-being.

By acting as a buffer between employers and workers’ compensation boards, WE helps preserve positive employer– employee relationships. As a trusted partner, WE ensure all stakeholders are treated fairly and held accountable, while meeting all regulatory obligations. While employees may not always be happy with claim denials, any dissatisfaction is directed toward WE—not their employer—helping to maintain that important relationship.

Streamlining Claims and Safety Management

Many organizations struggle with fragmented claims and safety processes across regions. Windley Ely addresses this with consistent nationwide best practices, supported by specialists in every provincial workers’ compensation system. This expertise reduces premiums, accelerates claim resolutions, eases administrative burdens, and ensures compliance.

Rather than operating transactionally, we emphasize longterm partnerships, embedding ourselves as an extension of an employer’s team and ensuring health, safety, and claims processes are managed with care.

At its core is Windley Ely’s proprietary technology platform, unifying health and safety, claims management, nurse triage, audits, and more into a single ecosystem. Developed in-house and continuously updated, the platform adapts quickly to client needs and regulatory changes. Real-time dashboards and analytics give clients clear visibility into costs, risks, and premium impacts, while SOC 2 compliance safeguards data. Affordable, fast customizations keep the system aligned with each client’s requirements.

This integration comes to life in the company’s total claims management program (TCMP), which brings together WCB account management, statistical analysis, return-to-work program design, policy expertise, and tailored software to deliver a truly comprehensive end-to-end solution.

Employers benefit from proactive monitoring, automated form generation, and real-time transparency, which together eliminate inefficiencies and prevent costly missteps. Annual reviews and cost-benefit analyses help organizations anticipate financial consequences and identify areas for improvement, providing critical foresight in managing disability claims and budgets.

Comprehensive Solutions by WE

Windley Ely’s Nurse Triage program, the first of its kind in Canada, provides a 24/7 telehealth line staffed by experienced nurses who assess incidents, direct care, and monitor recovery until employees return to work. The service reduces unnecessary ER visits, cuts WCB claims by more than 25 percent, and improves safety performance. Employees receive immediate support and recover faster, while employers benefit from reduced downtime, lower costs, and stronger safety records.

The company also offers short-term disability management, workplace accommodations, EI and ESA leave management, proactive health and safety consulting, and legal expertise. Employees can report absences anytime through a bilingual 24/7 call center, while employers receive real-time notifications, tracking, and compliance support.

Whether serving large employers with significant cost savings or smaller organizations with essential compliance support, Windley Ely consistently delivers results. With more experience managing incidents than any other non-government entity in Canada, the company helps clients outperform industry peers.

Long-standing client relationships, many lasting 10 to 20 years, reflect this success. Organizations remain loyal due to lower costs, healthier employees, reduced administrative burdens, and stronger compliance. When client contacts move to new roles, they often bring Windley Ely with them, driving growth through trust and reputation.

Windley Ely is guided by a simple mission to bring peace of mind by reducing the impact of workplace injuries. Working closely with clients as a trusted partner, the firm helps create safer, healthier, and stronger workplaces across Canada. With its national reach, proprietary platform, industry-first services, and dedication to partnership, Windley Ely continues to set the standard in workers’ compensation and health management.