Jacob Yuck, International Marketing Coordinator;Keith Riley, Director of FacilitationPriority Management, a world leader in management training and organizational development, focuses on customized training programs that drive value in operational activities. Its methods are grounded in international best practices. Focusing on productivity and behavioral change, its training programs drive significant improvements in information management, collaboration and planning.
“People are often stuck in what we call operational pressure. We come in and identify their challenges and help them address each pain point,” says Keith Riley, director of facilitation. “Our workshops help them create tactical plans for day-to-day activities, efficiently manage information to give access to all parties and drive effective communication for improved collaboration.”
Priority Management’s key offering, the WorkingSm@rt Journey, helps management teams develop a tactical plan for day-to-day activities. The program is designed to reduce friction points in planning and communication within teams. It includes customized training workshops for different tools, including Microsoft Outlook, Microsoft OneNote and Microsoft Teams.
Priority Management adopts a meticulous process, conducting discovery and design meetings to understand the pain points and desired outcomes. Workshop facilitators specializing in management planning are engaged from the early stages to identify the best avenues to achieve the goals.
During the workshops, it creates an interactive environment where clients are encouraged to ask questions. The objective is to help them realize the added value in implementing behavioral changes regarding how different tools are used for business operations.
These workshops are designed to understand the ‘why’ and the ‘how’ behind each problem to design tailored application and implementation sessions. Facilitators meet with their teams and devise strategies to address the challenges. The facilitators create a playbook that becomes the standard operating procedure for the client. These hands-on interactive processes help management teams apply the best practices to their day-to-day operations.
Unlike other companies that conduct workshops and leave the implementation to the companies, Priority Management adopts a rigorous post-workshop regime. It goes the extra mile by offering client-for-life-status, nurturing long lasting relationships where customers can seek support at any time, especially for workshop reinforcement. The process helps create an atmosphere that drives individual growth. Trainees’ management skills are boosted by up to 30 percent during workshops and a nearly 70 percent improvement is gained from practical experience during implementation.
A notable example of The WorkingSm@rt Journey’s impact is its collaboration with Hydro One, one of the largest hydroelectricity providers in Ontario, Canada. After achieving significant improvements from their previous collaboration, the client approached Priority Management to become their strategic training partner. The extensive project involved dealing with over 400 corporate and on-ground employees. After spending time at their job sites, the team identified the pain points and devised strategies to streamline communication. Its tailored solution exceeded client expectations, driving positive outcomes even among employees not part of the program.
Our workshops help them create tactical plans for day-to-day activities, efficiently manage information to give access to all parties and drive effective communication for improved collaboration.
To stay ahead of the competition, Priority Management conducts Kirkpatrick Level 3 assessments two to six weeks after the workshop. In 2023, over 30 companies and 254 individuals completed its workshop effectiveness questionnaire. On average, employees gained 54 minutes per day through behavioral changes. Essential skills like managing emails and information and tracking communications improved by over 50 percent.
These statistics are a testament to Priority Management’s expertise in driving results. Its philosophy of aligning the customer’s success with its own is a driving pillar of its growth, cementing its position as the go-to partner for management training and organizational development.
