Manage HR Magazine | Friday, March 11, 2022
As Organizational Complexity Increases, Trusted HR Platform Provider Helps Employers Support New Ways of Work
FREMONT, CA: Companies around the globe face increased complications in areas such as payroll, tax, and benefits, due to the proliferation of compliance requirements and the need for enhanced data collection, necessitating knowledge and awareness of how each area interacts, reports Namely, the premier HR platform for mid-sized businesses. In comparison to 2020, the company clients saw a 120 percent growth in the number of remote workers, a 42 percent increase in tax filings, a 38 percent increase in the number of states, and a 10.6 percentage point increase in voluntary attrition in 2021.
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Namely assisted clients in managing change in 2021 with carefully planned programmes. On the platform, the company's "PEO Graduation" package allows firms that have outgrown costly PEO agreements to take control of their people operations. The launch of the firm’s anonymous reporting platform was in response to the reality that 70percent of employees who experience or witness workplace harassment never report it.
In 2021, Namely partnered with Equifax, an industry-leading digital verification provider, to offer a streamlined, automated transfer of information to verifiers requesting employment and income data for consumer choices on behalf of Namely customers' employees. Finally, Namely introduced a new approach to customer service and reported a significant increase in satisfaction in 2021 compared to 2020, with a 22 percent increase in average Customer Satisfaction Score, a 98 percent increase in average Net Promoter Score, and a 273 percent increase in average Implementation Net Promoter Score. Namely has already released many customer-centric packages in 2022, including a "New Admin Package," a "Scaling Business Package," and a "Merger and Acquisition Package," to give growing firms individualised enhanced services and HR best practises. In addition, the company was recognised on G2's Best Software Awards list for HR Products in 2022.
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