“This shift is also encouraging organizations to adopt artificial intelligence (AI), automation, and digital technologies that require professionals to have not only technical skills but also social and emotional skills to map and provide a positive customer and employee experience.”

Fremont, CA: The business ecosystem transition has created exciting opportunities for organizations to innovate and explore new methods of operations and delivery in the near future – whether it is remodeling existing business models, streamlining processes, or redefining customer and employee experience journeys. This shift also encourages organizations to adopt artificial intelligence (AI), automation, and digital technologies that require professionals to have technical skills and social and emotional skills to map and provide a positive customer and employee experience.

Let’s take a look at some of the key trends that will shape the L&D market in 2022.

Learning Becomes an Everyday Activity

Learning has surpassed the importance of any other routine business task. Whereas previously, the trend was to hold workshops and seminars regularly to allow employees to hone their skills, the current pandemic has heightened the need for continuous evolution and adaptation. Unprecedented circumstances necessitate that appropriate L&D programmes enable individuals to develop into autonomous entities while also becoming an invaluable asset to the organization. Employees recognize that learning is a valuable tool for accelerating self-growth and as such, should be part of one’s daily routine rather than a routine activity.

Focus On Building Resilience and Growth Mindset

The pandemic has caused people to wear multiple hats. While learning has always been associated with the ability to improve, it is now also associated with adapting quickly to ever-changing business needs. Traditional roles are taking on new dimensions, and there is a perceived need for resilience and rapid adaptation to the changing scenario now more than ever. This has also highlighted the growing gap between employees’ expected and actual soft skills. As a result, the pandemic has effectively shifted the focus of organizations toward bridging this gap and developing their employees’ behavioral skills. The challenge, however, will be to cultivate talent pools capable of succeeding even in ambiguous situations.