A problem-solving strategy in conflict resolution pursues alternative solutions that satisfy both parties' needs and goals.
FREMONT, CA: Reducing emotional arousal and stress by dealing with emotions is very important. Stress and rational problem-solving are at risk when emotions run high. Stress responds by increasing blood sugar levels, speeding up the heart rate to pump blood to limbs, brain, and arms. Rational problem-solving skills can resume once the body returns to normal. It's common for people to encounter conflict at their most arousing. Conflict resolution is the process by which all or most issues of contention are resolved to satisfy all parties involved in a workplace environment. In addition, conflict management is the process of de-escalating conflict and preventing future escalation through successful problem-solving.
Group tools for employees
It's common for employees to lack the skills to discuss issues calmly. Before conflict erupts, reviewing the worksheets is a great way to open a discussion and establish a conflict resolution plan. It provides employees with tips on perceiving conflict and dealing with emotional reactions as they travel through conflict, using remaining calm during conflict. As part of this worksheet, employees are encouraged to write about times when they have remained calm during a conflict at work and times when they have not managed to stay calm.
Conflict resolution tools and resources online
There is a wealth of free tools and resources available on many websites to help employers resolve workplace conflicts. Many resources are available on the website, including tools to encourage cross-cultural communication. By leveraging various tools and resources, online employers can handle the situation better in the workplace.
Formative questionnaires
A conflict management assessment tool allows clients to identify their primary conflict style and includes a description of the five conflict management styles that can be used. Using the self-assessment tool allows for a better understanding and helps in better interaction with colleagues, particularly during conflict situations. It is also helpful in assessing an individual's current level of conflict intelligence.
Assertive communication
Communicating is a dynamic style of communication that allows the speaker to maintain self-respect, express their own needs, and defend their rights without abusing or dominating others in the process. An aggressive communication style may prevent a conversation from moving forward, but assertive communication encourages a dialog. Practice and courage are required to master this skill.
