Former Healthgrades VP to drive client engagement, expansion, and retention for the healthcare compliance leader
REDLANDS, Calif. - MedTrainer, the creator of the only all-in-one, compliance-made-easy management suite for learning, compliance, and credentialing, has appointed Ben Mahfood as Vice President of Customer Success. A seasoned professional in healthcare IT sales and client relationship growth, Ben will be responsible for shaping the companys customer success strategy. With a strong focus on accelerating time to value, he will ensure clients can best leverage MedTrainers core solutions, MT|Compliance, MT|Credentialing and MT|Learning.
Ben brings more than 16 years of experience in complex software sales and customer engagement strategy to his new role. He has built deep expertise in healthcare IT and digital health, as well as AI, data, and predictive analytics. At MedTrainer, Ben will concentrate his department on three pillars of customer success: ensuring clients effectively adopt MedTrainers core products; expanding their use of the product suite to address new business challenges; and fostering long-term customer partnerships.
On joining MedTrainer, Ben Mahfood said, I was drawn to MedTrainer by the leadership teams vision for its products and services, and by their dedication to customer success. Healthcare is one of the most dynamic industries, with regulations and compliance requirements rapidly changing. MedTrainer really keeps its eyes and ears open in the market, so to speak, to the stay abreast of these changes and understand customers evolving needs. Im thrilled to join MedTrainer, and help our company continually adapt its products, people, and processes to ensure our customers achieve their goals.
Previously, Ben served as Senior Vice President of Customer Success at Healthgrades, an online platform for connecting patients with healthcare providers. There he successfully led multiple teams in fostering long-term partnerships with multi-million-dollar clients. Ben has also held leadership roles in sales and customer success for other healthcare IT organizations, including Research in Motion (now BlackBerry) and ProVation Medical.
Steve Gallion, CEO, MedTrainer, commented, To truly be a great vendor partner, it is critically important to understand the nuances of our clients businesses and the industry at large. Bens depth of experience in both the healthcare and software marketplaces makes him a valuable asset for our team and, most importantly, for our clients. Im confident Ben will help us make great strides in our mission to make training, credentialing, and compliance management a breeze for todays healthcare professionals.