Command and control strategies to manage employees that are centered on substantial performance-oriented systems do not treat employees as humans. Just as employers treat their customers as kings, it is also important to treat their employees in the same way

FREMONT, CA: Unemployment rates are hitting record lows in economies across the globe. The war for recruiting the best minds is relentless. Employers are leaving no stones unturned to expand their workforce with the best talent up for grabs in the labor market. Offering compelling employee experience is the only way to stay ahead of the competitors. At the same time, employees want to work for the best companies who also recognize them as individuals rather than go unnoticed and unacknowledged.

However, old and outdated HR mindsets often hinder this process. Command and control strategies to manage employees that are centered on substantial performance-oriented systems do not treat employees as humans. Just as employers treat their customers as kings, it is also important to treat employees in the same way. A happy and satisfied workforce will always give more output than one under pressure. Customer journey mapping has emerged as a new strategy among many organizations, where a record of the customer's journey with the organization, from initial contact to long term loyalty, is maintained. This helps to identify the barriers to excellent customer experience from a customer's perspective. The same can be applied to employees. This will allow employees to identify where there is scope for improvement.

Mass distributed surveys are dead. There was a time where they were used to identify employee barriers. However, times have changed, and newer methods are now available that overcome the limitations of the survey method. Traditional surveys highlight the problems within an organization but often fail to identify their root cause. This is precisely what needs to be treated to ensure stability and improvement in the long run.

With employee journey mapping, employees can maintain records of their day to day and help employers identify what affects an employee's experience. The process offers a visual representation of an employee’s daily activities, plotting them on a scale from positive to negative and productive to non-productive. By observing these scales and the fluctuations in them, employers can identify what affects the employee's performance in a task and the roadblocks to useful outputs. And by identifying patterns across journey maps of all employees, employers can identify the significant barriers within the organization.

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