Manage HR Magazine | Monday, February 14, 2022
Liberty Latin America is a leading communications firm with consumer brands in over 20 countries across Latin America and the Caribbean
FREMONT, CA: The Executive Team of Liberty Latin America Ltd announced modifications to the company's organizational structure. The title of Chief Operating Officer will be eliminated, and business leaders from Cable & Wireless, VTR, and Liberty Puerto Rico will report directly to Balan Nair, Liberty Latin America's CEO. In addition, the Executive Team will gain two additional members: an SVP of South-Central Markets and a Chief Customer Officer. Balan Nair, CEO of Liberty Latin America stated that they have learnt so much about themselves and their business. They have been analyzing how the company operates, how it is structured, how it delights the consumers, and how the company continues to evolve in a changing environment. This new structure will help to focus even more on the customers, offer new perspectives in a variety of business areas, and mainly give the leaders the opportunity for growth.
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Furthermore he expressed how the customers are the cornerstone of their business and they must work tirelessly to improve their experience, their journey, and the value they receive. To that end, they are looking for a Chief Customer Officer to oversee the company’s existing Digital, Customer Care, and Programming teams as well as align its customer-focused efforts across the enterprise. Guillermo Ponce, the former CEO of VTR, has been assigned to the newly established post of SVP, South-Central Markets, which covers the Company's Panama and Costa Rica activities. Guillermo has almost 25 years of expertise in the telecommunications industry, both at VTR and within the telecommunication industry. As the Company concentrates on returning Cable & Wireless Panama to growth, his skills and discipline will be critical.
As Guillermo Ponce steps down as CEO of VTR, Vivek Khemka, the company's previous Chief Technology Officer, will relocate from Denver, Colorado to Santiago, Chile to take over as General Manager. Vivek joined Liberty Latin America in 2018 and has a wealth of experience in infrastructure development, technology, marketing, operations, and consulting, putting him in a strong position to oversee VTR. Liberty Latin America has begun a search for a new Chief Technology Officer, and Christine Weber, Chief Information Officer, will take over daily tasks in the interim. Betzalel Kenigsztein, the company's former Chief Operating Officer, has been named Executive Director and General Manager, succeeding Julio Spiegel.
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