The odds have always been against HR teams. They are expected to have a finger on the pulse of a vast workforce with a relatively small group. They are often held accountable for employee retention and churn without the ability to manage them directly.
FREMONT, CA: From marketing to sales to customer support, chatbots have encroached their way into every business function. The disruptive technology has brought significant changes along with it and enhanced business productivity in many cases. One of the areas that are expected to experience considerable transformation from Chatbot technology in the coming days is HR. The Human Resources department has one of the most challenging jobs in every industry with an unrealistically conflicting objective; to keep employees focused and working hard while also keeping them happy and satisfied.
The odds have always been against HR teams. They are expected to have a finger on the pulse of a vast workforce with a relatively small group. They are often held accountable for employee retention and churn without the ability to manage them directly. The responsibilities for HR teams are vast, and there is rarely enough time or resources to do justice to all. The majority of their time is invested in managing routine activities, impacting the focus on high priority activities. HR teams have minimal time left over to offer employees the individual attention required while handling sensitive issues. Even more reduced is the ability to engage with employees proactively, to guide and mentor them through their career paths.
This is where chatbots offer an advantage. Chatbots can help HR professionals in dramatically amplifying their capabilities. They can help HR teams stay on top of the substantial responsibilities and achieve the impossible goals they have.
The most significant advantage of incorporating chatbots is its ability to automate routine processes that consume a lot of time and effort. Recruiting activities such as screening candidates, scheduling interviews, and managing the recruiting life cycle for candidates and hiring managers can be substantially automated. Companies are developing chatbots for the end to end recruitment process. Employee onboarding and orientation is another area where chatbots can help with automation.
New employees account for a high number of HR queries that can be easily automated. Routine processes such as attendance tracking, goal tracking, performance review, employee surveys, leave balances, and more can be automated with ease. In the present, many companies use HR systems to automate these tasks. Chatbots make existing systems much more user-friendly than before, dramatically increasing usage and compliance.
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