Manage HR Magazine | Thursday, April 10, 2025
LONDON, Havas People uncovers hidden churn risk of happy employees in their ground-breaking report "The Employee Experience Gap – Insights You Need to Take Action"
45% say they will leave in the next 12 months, despite 73% reporting job satisfaction. Happiness does NOT equal loyalty for nearly half of employees.
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Other key findings from the report include:
1.Why neutral employees are your biggest risk The report reveals those who score as "neutral" on engagement surveys are often more unsatisfied (or on par) actively disengaged employees, presenting significant risks to culture, engagement, and retention.
2. A stark "hierarchy of appreciation" exists. Less than half (45%) of individual contributors are feeling valued compared to 84% of C-Suite executives
3. The honeymoon period is over: Only 58% of first-year employees report job satisfaction compared to 74% of longer-tenured staff meaning new employees are significantly less satisfied than their tenured counterparts, with
4. Change Resilience: Nearly two-thirds of employees feel optimistic about organizational change, but success hinges on effective communication strategies.
5. Prioritizing Personal Needs: In today’s turbulent economy, employees prioritize competitive pay, recognition, work-life balance, and honest communication over traditional collective ideals like company purpose.
"Our research reveals that while surface-level satisfaction appears high, there are significant underlying issues that organizations need to address," said Becs Reffell, Head of Strategy at Havas People. "By understanding and closing these experience gaps, companies can dramatically improve employee engagement, productivity, and retention of great talent."
Tim Lotherington, Managing Partner, EX at Havas People, adds: "Every organization wants to increase engagement, but where should you focus your efforts to make the biggest impact? This report helps People Leaders redefine their EX strategies, concentrating on what's really going to move the dial."
The report offers actionable insights for business leaders to enhance their employee experience strategies, including:
• Focusing on career advancement opportunities to improve retention
• Implementing equitable recognition programs that reach all levels of the organization
• Redesigning onboarding processes to better support new employees
• Developing transparent communication strategies, particularly around organizational change
"The Employee Experience Gap" is based on a comprehensive survey of 5,614 employees across five key markets (US, UK, India, Singapore, and Australia) and multiple industries, supplemented by in-depth interviews with both employees and EX leaders.
Download the full report at https://www.havaspeople.com/our-insights
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