Franklin Delano Frith II, General Manager and PrincipalSince 2009, HRM has delivered red-carpet employer of record (EOR) and professional employer organization (PEO) services and built relationships that help companies establish and grow in Mexico. As an EOR service provider, it legally employs workers on behalf of clients while managing payroll, benefits, compliance and HR responsibilities. Through its PEO model, it partners with companies to share HR functions, applying expertise in labor law, tax and employee support.
“We provide full support to our clients from the initial point of contact and throughout the relationship,” says Franklin Delano Frith II, general manager and principal.
At HRM, every client comprises two members: the client company and the employee. This dual focus guides everything from offering interest-free loans and early payroll to supporting client companies. Its expertise in local regulations removes uncertainty and ensures employees feel secure, valued and supported.
Many employees chose to remain with HRM even after their employer established a legal entity in Mexico, a testament to the trust and loyalty built over time. It is also the only EOR/PEO in Mexico subject to a Dictamen Fiscal—a tax opinion audit issued by a certified public accountant. Auditors review the company monthly and submit their findings annually to the tax authority after filing the tax return. This process ensures compliance and provides clients with added assurance.
Onboarding is structured and clear, starting with a detailed proposal and no hidden fees. Once approved, HRM completes a client service agreement, processes it via DocuSign in compliance with NOM 151 and gathers employee details through an Exhibit A form. Offer letters are issued and signed, and new hires are registered with the Mexican Institute of Social Security within 48 hours.
Managing requests through a client service portal ensures the internal team has access to the portal and allows requests to be handled without delays, even when staff are unavailable.
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We provide full support to our clients from the initial point of contact and throughout the relationship
Continuous improvement is built into daily operations, with staff attending training, seminars and courses and receiving regular updates from labor and fiscal attorneys. The company closely monitors legislative changes to keep clients informed in advance, turning regulatory updates into opportunities for preparation rather than challenges.
Payroll processing is managed with the same care. Using the Tress Revolution payroll system, HRM handles weekly, biweekly, semi-monthly and monthly payrolls in USD and MXN in compliance with tax and IMSS regulations. Every payroll, invoice and cash flow record undergoes two checks—first by the responsible team member and then in a daily audit—before being released to clients, employees or government agencies.
Its people-focused philosophy is best reflected in the client feedback it receives. Magdalena Woźny of 3di Information Solutions Ltd noted that switching to HRM from their previous supplier has significantly improved processes. Clear communication, timely updates and a consistent payment schedule mean they no longer worry about employees’ needs. The ticket request system allows quick resolution of queries and the team’s professionalism, responsiveness and courtesy offer assurance even when handling urgent matters.
Beyond solving immediate challenges, HRM works to prevent future issues through regular audits, meticulous records and rapid adaptation to changing Mexican labor laws. Guided by the belief that HR should create peace of mind, it enables companies to focus on what they do best.
Combining legal precision with a respect-driven culture, HRM transforms HR processes into a lasting business advantage. In a market where details determine the outcome, it has mastered the art of making every step count, proving that a deal well-handled leaves an impression far beyond the final signature.
