Manage HR Magazine: Specials Magazine

Ryan Elberg leads people strategy at Albert, an AI-powered financial assistant that manages your money for you and brings budgeting, saving, investing, identity protection and more under one roof. His path there runs through Datadog, Coast and Bread, three very different rooms that taught him the same lesson from different angles. The quality of a company is set by the quality of the bar it refuses to lower. That conviction, tested and sharpened across hypergrowth, fintech and now a profitable consumer platform, has earned him recognition as Chief People Officer of the Year 2026. A Bar That Traveled With Him At Datadog, Elberg watched what hypergrowth does to a talent bar under pressure. The market pulls a company forward and the temptation is to hire ahead of clarity. The mishires made in that window do not fade but compound for years. Coast gave him the same lesson from the other side of the table. Backing a company is really underwriting its people and the bar they hold themselves to. Albert brought both threads together. Profitability, he has come to believe, is an unforgiving teacher. There is no growth curve or fresh funding round to bury a weak hire under. Every seat has to earn its return. So his people strategy rests on a single idea, carried from company to company and proven again at each stop. A small team of exceptional people will out-build a large team of good ones, every time. Albert keeps its org flat by design and takes a highly selective approach to hiring. Its average employee tenure is 3.6 years, a number that reflects a team that not only met a high bar, but continues to choose to stay and build together. Building for What Outlasts Speed Elberg does not see speed and durability as opposite ends of a dial. Durability is what allows a company to keep moving fast without depending on a handful of heroes and a shared memory that lives in no system at all. When a mandate shifts toward durability, his instinct is not to slow down. It i

IN MY OPINION

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EDITORIAL

The People Strategy behind Business Performance

The role of HR continues to move beyond administration toward decisions that shape organizational capability, leadership and business performance. This issue of Manage HR examines that shift through selective hiring, knowledge intelligence, leadership development and the practical systems that help people perform.

At the center of the issue is Ryan Elberg, Chief People Officer at Albert, recognized as the Chief People Officer of the Year 2026. Elberg’s approach by Elberg revolves around keeping a high bar for talent, but building a system which ensures that a lean organization runs consistently. In the case of Albert, it is selective hiring, along with a flat organization and thoughtful onboarding, that ensures that people operations run like infrastructure and not as a barrier. The experiences at Datadog, Coast and Albert have only strengthened his conviction that profitability will bring out the mistakes made during hiring and that the people operation has to know the business.

The issue extends that focus into the systems that help employees develop and apply capability. Faith Kilafwasru, Learning and Development Manager at NYCOM, argues that organizations rarely lack knowledge, the greater challenge is making trusted knowledge easy to find and use. Her approach combines a governed source of truth with role-based Learning Centers and the practical expertise of experienced employees.

Ximena Randmer, Human Resources Manager at PCM Services, also sees HR as a strategic partner that helps managers communicate well, resolve conflicts, recognize employees, and build stronger teams. Her work in both Colombia and the U.S. shows how important it is to create workplaces where people feel valued, respected, and supported.

Together, these perspectives show why HR plays such an important role in an organization’s foundation. Read this issue to see how smart hiring, easy access to knowledge, and strong leadership can boost performance from within.

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