Michael Sternklar, Chief Executive Officer and Melanie Hallenbeck, Chief Growth OfficerPlease provide us a brief overview of benefitexpress.
benefitexpress is a market-leading benefits administration solutions provider with first-class customer service, industry-leading technology, and in-depth domain knowledge. By offering a SaaS solution that integrates all benefits activity in one centralized platform, benefitexpress provides simplicity to complex plans and offers a custom-made experience that engages and educates employees while offering employers high-touch benefits management that is unmatched in the market. benefitexpress offers a suite of end-to-end solutions, including benefits enrollment, management and administration, ACA administration, COBRA and direct bill services, reimbursement account administration, carrier bill reconciliation, dependent verification, and a full-service call center designed to act as an extension of our client’s benefits department.
Our robust benefits portal makes it simple for participants to learn about, select and use their benefits, giving them the information they need, when they need it, within an aesthetic portal presentation. Its flexibility also makes it easy and quick for our internal team to administer benefits and support our clients' changes.
We have the financial backing to fund our growth with a seasoned executive leadership team to execute growth plans. Most importantly, we have committed and engaged employees with deep benefits experience who are dedicated serving our clients with unwavering support.
In your interactions with the head of benefits for leading companies, what sense do you get of the challenges they face now in the benefits administration space, and how is benefitexpress effectively addressing these issues?
Modern day benefits managers require the perfect blend of technology, process, and HR to provide quality benefits administration. They need solutions that will enhance the efficiency of the benefits, help employees make better decisions and engage in their own healthcare. Therefore, technology must do more than just execute transactions; it must facilitate the strategy that will combine best practices and flexibility to implement client-specific strategies. In outsourcing and optimizing staff time employers must ensure that the benefits administration provider fill that void with thought leadership and expertise while focusing on delivering the day-to-day to the participant and their families. To support the ever-increasing complexities in healthcare and compliance, the plan sponsor experience has become more emphasized, such as for ACA. Partnerships that deliver integrated value are becoming increasingly important, to ensure that employers have a single source for best-in-class solutions.
benefitexpress is uniquely positioned to compete in this increasingly complex market space. Our culture is supported by the depth of benefits knowledge within our staff and technology. Moreover, our focus on delivering quality service above all, and our nimbleness to manage continual change, lowers costs for employers. We have developed strong partnerships across the industry to bring unique solutions and efficiencies to the employer and an engaging and intuitive user experience to the participant. And to ensure our growth is strategic and thoughtful, we continuously monitor the marketplace, along with direct feedback from our partners to help ensure that we keep our focus on our client’s and market’s needs.
Our success is a direct result of our “service-first” mentality. We build strong and trusting relationships with our partners through service excellence and use our flexible technology to effectively deliver our solutions to clients and their employees
“We provide high-quality, client-focused streamlined benefits administration. We do so by leveraging our configurable enrollment system to automate complex processes, creating an error-free flow of information into and out of the platform." Please walk us through this statement and shed some light on the Benefits Administration services based on its methodology, features, and benefits involved?
At benefitexpress, we do things differently because we are different. We’re industry veterans who’ve seen it all, and we know what works and what doesn’t, which is why we built our benefits administration platform from the ground up to be the easiest, most versatile solution on the market. That means we sweat the details so benefits professionals can spend their time where it counts, creating great benefits programs that build engagement and make employees happy. And our deep expertise helps us do more than just design software. When you work with benefitexpress, you have the support of professionals with decades of experience — our client-facing staff averages 20 years in the industry — as well as unmatched domain knowledge and a commitment to service excellence. You can see that commitment from the very start, with client teams that stay with you from discovery on and a U.S.-based customer-support team ready to help you and your employees seven days a week. With benefitexpress benefits administration outsourcing, clients receive:
• Benefits administration for all health and welfare plans.
• An Online Enrollment Portal & Mobile App, where participants can access all benefit enrollments and information anywhere, anytime, through our web portal or Benefitexpressway™ mobile app.
• An HR Support Dashboard, where clients can get full transparency into the backend with quick access to reports, analytics, and administrative follow-up tasks.
• Integrated Decision Support tools that use advanced analytics to look at risk, cost and personal preferences in order to show employees the best health plan options tailored to their individual needs.
• Integrations with any HRIS or carrier system, letting us easily import data from any source and export as needed.
• Direct integration with your payroll system to administer deductions across as many payroll schedules as your team requires.
• Employee Communication tools designed to easily communicate important benefits information throughout the portal and enrollment process and deliver employee-specific messages through email, text, print, or all the above.
• The Benefitexpress Marketplace, which gives employees access to lifestyle benefits like loan financing, identity protection, and discount shopping.
We also offer the following additional services to complete the entire benefits administration lifecyle: full-service customer care center, premium billing and reconciliation, ACA administration, reimbursement administration, COBRA and direct bill administration, dependent verification, QMCSO, and employee advocacy and transparency services.
