| | MANAGEHRMAGAZINE.COM9November 2021proposal which demanded internal upskilling and enhanced digital solutions to unlock inner human potential. At Walmart Chile, we extend the impact of our digital experience with the principle of being inclusive to our 45,000 home office, distribution center and store associates. This journey began some years ago with an internal platform for global connection, which became our main communication and collaboration hub with many SME communities. We developed an employee application, conceived as both a communication channel and a platform for managing employee agreements and benefits. It is home to internal job postings, vacation requests, compensation info, feedback requests and our performance review system. During the pandemic it evolved to allow us to inform employees of emerging health protocols, gather important personal information, and procedures related documents. Our people platform capability has presented additional opportunities for other innovations such as AI in our ATS to support the talent attraction process and candidate experience and enhanced digital learning which provides more access and variety to global and market-level training content. Why is the future of HR Digital? EX & Digital MindsetRegarding the new "digital imperative", HR needs to concentrate on two issues during the digital transformation journey.The first one is Employee Experience. If a company desires to be customer centric, there is no other option than to focus on the employee experience as a continuum of the customer journey. As Simon Sinek recalled, "customers will never love a company until its employees love it first". This requires reinventing the associate value proposition and the employee journey, where technology plays a key role to simplify, satisfy, save time, connect, upgrade productivity, and unlock people's potential to foster an agile organization Employee experience has been ranked as the top priority for HR leaders in 2021, according to a 2020 Gartner survey of more than 800 HR leaders across 60 countries. The second one is the most complex challenge: Digital Mindset. New ways of working must embrace innovation, lifelong learning, and a growth mindset, replacing traditional relations and hierarchies among organizations. This new mindset changes the way we look ourselves and our role as team members and augments that experience with hybrid workspaces, emergent positions, and new skillsets. It requires a hard process of unlearning and then relearning towards the future. In our company, we redesign our whole talent management process, leveraging in our home growth Employee App, we were capable of developing a customize talent journey for our leaders and associates, one capable of offering a unique experience while enhancing the mindset that we want to nurture on them.Companies that desire to thrive after COVID 19 must adopt a strategy to make Digital part of their culture and employee experience. Is your HR team ready for this challenge? To anticipate and exceed our customers' 24/7 omnichannel requirements, we must deploy new internal capabilities, focusing as never before on talent development and organizational agility
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