| | November 2021MANAGEHRMAGAZINE.COM8In MyOpinionBy Denisse Goldfarb, Chief People Officer, Walmart ChileTHE FUTURE OF HR IS DIGITALThe role of People Operations (aka "HR") is in a state of continuous evolution. Like never before in the industrial and digital era, organizations are recognizing their vulnerabilities and weaknesses, conceding that there is no secure path to profitability. As natural disasters, pandemics, economic breakdowns, and tech disruptions continue unrelentingly, companies that want to survive must focus on people and organizational adaptative capabilities to maintain their competitive advantage.We at Walmart are deeply aware of this. We are witnessing unprecedented collaboration by our teams across 24 countries with regards to new COVID-19 requirements. Walmart China was the first market to address the pandemic and they generously formed a community to share their insights on health care, ecommerce scalability, and logistics where everyone benefited from the shared protocols, toolkits, investigations, and lessons learned. We are continuously challenged to be the best version of ourselves as we meet the demands of a 500 percent increase in e-commerce sales, while caring for more than two million associates around the world. With Donna Morris taking the helm as Global People EVP in February 2020, after 18 years working in the tech industry, the role of HR has evolved and placed new requirements on leadership to meet the demands of an extraordinary transformation. We are driven by the belief that our people make the difference, as they are at the heart of everything we do. To anticipate and exceed our customers' 24/7 omnichannel requirements, we must deploy new internal capabilities, focusing as never before on talent development and organizational agility. With respect to this vision, at the beginning of the year we set four focus areas to make an impact on the business and our associates: 1. Digital,2. Inclusion, 3. Growth, 4. Well-being Consumer habits have evolved to rely more heavily on technology, so every aspect of our retail chain needs to be tech-enabled. New skills and roles were identified in our omnichannel Denisse Goldfarb
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