| | NOVEMBER 2024MANAGEHRMAGAZINE.COM19For us, the ROI of building an organization's leadership capability is measured through quality, rigor, speed, and impact. This ethos ensures a meaningful impact on a client's top and bottom lines, whether monthly or annuallyThey utilized psychometric surveys, conducted robust 360-degree references, and performed backdoor references to confirm their assessments. They also provided guidance and set expectations with the CEO, offering market feedback on candidates' strengths, weaknesses, opportunities, and provided support throughout the compensation negotiations and board engagement.The result? The Chief Growth Officer finalist was identified in 27 days, the CFO finalist within six months, and the CHRO finalist within six days. Two of the three selected candidates were from diverse backgrounds. All three finalists remain in their roles today, averaging 5+ years. These results are one of the reasons why the firm has been selected as Leadership Advisory Firm of the Year.Core Values in ActionComplementing its retained search services, Carpe Diem's playbook includes innovative leadership development strategies and organizational guidance that drive measurable results. This addresses a common challenge clients face: consultants offering ideas without taking responsibility for outcomes. Carpe Diem is solving the accountability gap by evaluating its consultants and coaches at both the onset and conclusion of each leadership development project. Workshops are also measured."For us, ROI can be measured across all services. When done right, our clients experience firsthand that the ROI on executive acquisition, development, and advisory services becomes cost-effective and truly compelling," says Defazio.The firm's efforts are highly beneficial for organizations navigating significant industry or technology disruptions, such as AI, or undergoing accelerated growth. Carpe Diem systematically guides CEOs and executive leadership teams through these changes, applying insights gained from previous clients facing similar challenges.For example, Carpe Diem partnered with the board and CEO of a large retailer to address challenges in analytics, digital enablement, and customer experience--areas where the company was lagging. The Carpe Diem team developed an organizational structure aligned with key business metrics, particularly focusing on improving customer experience and digital interactions. They assisted in hiring a Chief Data and Analytics Officer and established clear accountability through functional reporting, data governance, and ownership of outcomes. The team also provided coaching and training on using data analytics for business decision-making and regularly reviewed performance against industry benchmarks.Similarly, Carpe Diem led an enterprise-wide leadership development initiative for a 3,000-associate company, beginning with the board and CEO down to the executive leadership team and middle management. The program included 360-degree performance assessments, 12-month coaching programs, talent reviews, succession planning, and the identification of high-potential leaders down to the director level. Carpe Diem ensured a strong leadership pipeline and the alignment of leadership performance with company goals at all levels. That's how its clients are using the firm to build enterprise-wide leadership capability.These stories spotlight how Carpe Diem fuels organizational success while holding itself accountable with clear, measurable results. The firm weaves core values of transparency, collaboration, and accountability together with an emphasis on its organizational levers--people, processes, and performance. These are the reasons and evidence that drove our decision to name Carpe Diem Global Partners Leadership Advisory Firm of the Year.
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