| | NOVEMBER 2023MANAGEHRMAGAZINE.COM8In MyOpinionBy Silvia Cohen, People & Culture Director - Group & Supply Chain, LionWe are sitting on the cusp of the AI age and are beginning to see the potential of AI-powered chatbots. Cutting-edge AI technology could eliminate mundane tasks, enable mass personalisation of employee experiences, andallow us to combine vast amounts of data to increase the accuracy of our predictions and strategic decisions. This will change the nature of work, especially what and how work gets done in HR.You may wonder why the hype surrounding Generative AI tools has exploded over the last few months. Effectively, tools such as Chat GPT and Bing Chat are language models that generate natural language text in response to users' questions. These tools are trained using enormous data sets and can answer questions quickly and succinctly. In addition, it allows you to ask follow-up questions and can provide you with references.Several HR use cases have been identified. The obvious is eliminating transactional HR tasks through an HR self-service chatbot. This self-service chatbot could integrate internal policies and practices with external leadership to answer employee questions and coach leaders. Examples of these could include performance and conduct management. The chatbot would share the relevant policy and coach the leaders on structuring the conversation, and it may even script your key messages.There are numerous advantages of HR self-service chatbots. These advantages would include providing just-in-time support for employees and leaders, consistent and accurate information and advice, and value creation, as you would require fewer resources in this space or reallocate them to more valuable tasks. However, whilst this is helpful, it isn't what excites me.The game changer would be that this technology can elevate our work and position us to drive company performance and create exceptional employee experiences.Generative AI enables us to analyse a vast array of textual data, that is, written language, which could include transcribed verbal data. It combines and analyses the different data, GENERATIVE AI AND HR - HOW TOOLS LIKE CHAT GPT COULD REVOLUTIONISE THE WAY WE WORKSilvia Cohen
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