| | NOVEMBER 2022MANAGEHRMAGAZINE.COM19the travel restrictions were lifted. We also got our employees' monthly salaries transferred to their families with the help of our government relations team, saving our employees all the trouble of going to a bank and transferring the money to their loved ones. What steps do you take to push your company to achieve better leadership goals?We have a tight-knit leadership team that is passionate about making our business successful. We have been following a succession planning model for the past few years, where our leaders are promoted internally instead of externally hiring. This has been boosting our employees' morale as they feel their efforts are rightfully appreciated. To reach this goal, we select and coach our potential future leaders and help them perceive, develop, and achieve our company's business objectives through meaningful conversations.What are the technologies that you use for engaging with employees on a daily basis?A noteworthy mention is the people-first employee experience platform, Officevibe. Their online employee pulse survey tool with a feedback tracker sends out five quick questions to all our employees at once, every two weeks, to gain quick insights. This has been a meaningful investment to increase employee engagement and satisfaction. It helps us check on them and ensure everyone is doing fine. Apart from that, we also ensure that employees are able to talk to our HR team anytime they want, about any query or worry they are facing. How have your past experiences in leading communication, learning, and development teams in the UAE helped you serve your role at Masafi today?My previous role as a communication, learning, and development team leader in a construction company was interesting because it helped me grow as an open and inclusive leader. It was my first stint in the UAE with a company of about 15,000 people, and I had to learn to communicate with different kinds of people quickly. That experience gave me the confidence to communicate with everyone and work together as a team in Masafi. My prior experience running a behavioral change program in the UK also helped me lead people with more inclusivity. What words of advice would you share with other leaders?Leaders think they are supposed to know the answers to everything, but that is not always true. My advice would be to really listen to people around you and talk to them if you need support because a lot of answers come from the people you are around. Reach out to the people in your business if you need help, and don't ever feel alone because if you are working in an inclusive team, no one is alone. My other advice would be to keep thinking about leadership development and succession planning continuously because it might keep shifting, but it has a firm spot in determining every business's future. We use an online employee pulse survey system called the Office Vibe. This online feedback tracker sends out five quick questions to all our employees once in two weeks, increasing employee engagement and satisfaction by nine percent
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