| | November 2021MANAGEHRMAGAZINE.COM19 Please throw more light on how ErgoFit caters to clients in terms of the process and methodology. The first thing we do is understand our clients' ergonomics maturity level and their goals, culture, and initiatives because we want our solutions to have a better chance of "sticking". We then map out a phased set of solutions to help them achieve their objectives and slowly move them toward best practices. The process is very concentrated, customized, and collaborative.Our company provides a blend of on-site and virtual services plus digital self-help tools. Most companies have this misconception that they need to meet us face-to-face. But since the pandemic, we've expanded our digital offerings. By leveraging video calls and virtual conferencing technologies, we offer virtual assessments and training that covers everything from home office workers to lab scientists to facilities maintenance personnel to fire-fighters. Our video-based assessments have provided ergonomic safety and efficiency improvement recommendations close to the level we can provide from in-person assessments. And our new multi-joint wearable sensors system will reduce on-site time as well. Could you please cite one or two case studies on how you have enabled clients to overcome hurdles and attain desired outcomes?We've worked for years with Tableau Software, a data visualization company, to provide a consistent and valuable service to their employees. Before us, they had partnered with several other ergonomics providers whom they didn't find satisfactory. However, after working with us, they have reported consistent and regular positive feedback from employees, and they have attested to our professionalism, open communication, expertise, and passion for ergonomics.Another client was Seattle City Light, a utility that used our proprietary Ergonomics Benchmarking Survey to measure the strengths and weaknesses of their office and industrial ergonomics programs. Their program goals are to reduce injury, speed up return to work, and become more proactive rather than be reactive. Our survey provided an easy to understand snapshot for senior leadership with actionable continuous improvement ideas to incorporate into budgeting. What, according to you, are the distinct features of ErgoFit Consulting that give it a competitive edge? I started ErgoFit Consulting in 2001 with a bleeding-edge understanding of the intersection of health protection (ergonomics & safety) and health promotion (wellness) to achieve ZERO injuries. Even today, we're among a tiny group of U.S. firms that offer solutions across both these realms. And we're also one of a few firms providing non-office ergonomics work.We are speedier and more nimble than our competitors. We understand the unique nuances of our clients and are willing to customize offerings or combinations of offerings to help them grow and scale their organizations in a profitable manner. We embrace technological innovation while also being very scrutinous about it. We have been the first to market with technology among our similar-sized competitors. We have an internal continuous improvement mindset that leads to the development of new offerings almost every year, stemming from client requests or to fill a gap we see on behalf of our clients to add value. What does the future look like for ErgoFit Consulting?The pandemic allowed us to expand our teams to roughly 15 regions nationally and extended our virtual assessments and training to Canada, Europe, Latin America, and Asia. Our team is also very excited about our recent launch of an industrial ergonomics wearable sensors system and analytics services. Any employer willing to hunt down and kill the root causes of musculoskeletal injuries will have a massive competitive advantage
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