| | May 2022MANAGEHRMAGAZINE.COM19organization in tracking its progress and sustaining employee engagement, to safeguard lasting behavioral change.Apart from their personalized approach to client engagement, Franklin Covey's premium learning solutions set them apart from their peers. Their solutions are derived from a deep understanding of client needs and new content is added to their library based on a foundation of unshakable principles and proven practices, consultative partnering with clients as well as the expertise and market knowledge of a team of highly qualified solution architects and instructional designers. What further articulates the excellence of FranklinCovey's services is a success story about the company's recent partnering with a large telecommunications company in New Zealand. Generally when companies are not seeing the sales numbers they want, they believe their sales people do not know enough of their products and services and how to sell them. However Franklin Covey and the client were focused on helping the sales people develop better listening skills instead. When sales people listen and understand what their client is really trying to achieve, they bring them solutions that exactly meet their needs. Listening to their customers allows for more relevant advocacy and increased the customers' belief that the solution will work. Initial implementation has shown a 25 percent increase in their client's average sales size with room to improve further. This engagement (and many others) illustrates how Franklin Covey helps their client improve sales results by changing the sales team's behaviors and change the course of their business.Finally, while FranklinCovey, as an organization, believes in bringing tangible business results for companies through their world-class training, consulting and coaching, they also take pride in the way clients instill those timeless principles into their personal lives. It is most rewarding for a company to realize how its vision is enabling thousands of people worldwide to become not just better leaders and employees but better human beings, too.Ronnie Tan
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