| | DECEMBER - JANUARYMANAGEHRMAGAZINE.COM19This makes the implementation smoother, with increased possibilities of acceptance and adoption. Paying Keen Attention to Details "We adopt a fully customized approach during each client engagement to better understand the business objectives and serve as a most trusted partner," says Jan McCafferty, managing director and co-founder of Tandem Solutions. Adhering to this goal, each client engagement at Tandem Solutions begins with an assessment of team effectiveness to gain an in-depth understanding of the strengths and challenges the team faces. Here, the company uses a series of proprietary evaluation tools for team assessment and performance improvement. In instances where evaluation results highlight cultural issues, Tandem Solutions goes the extra mile to leverage its culture dig process, unveiling the factors that weigh down organizational culture. Based on these insights, the team at Tandem Solutions provides recommendations on how they can support a client's change efforts through consulting, leadership training, and executive coaching. Flexibility is at the heart of Tandem Solutions; it customizes and offers its services individually or in combination, depending on the varying needs of clients. For example, if a client approaches it for executive coaching, a typical engagement begins with a meet-and-greet. The philosophy is that building a solid rapport between the coach and client is critical, so the Managing Directors make a clear effort to understand each client and recommend a coach they believe will be a good fit. All coaches are International Coaching Federation-accredited and have extensive executive experience, allowing them to better understand a leader's roles, responsibilities, and challenges. Coaches have access to a large online library of tools and templates and work closely with leaders to handpick topics that provide custom support to each client's specific needs. This helps clients address their gaps with short, clear, and distinct online programs that include various tools for them to work through and apply the new concepts in their unique work environment.Regarding leadership development, Tandem Solutions designs and adds topics into training modules based on clients' current scenarios. Taking a modular approach to training, it invests significant time in architecting its online topics to ensure these programs are easily interchangeable and can be modified quickly based on their clients' needs. The company's ability to disassemble and reassemble programs at a granular level to build a solution is unique. Tandem Solutions approach blends online learning with coaching and on-the-job application of learning concepts strengthening the leadership capabilities to drive and sustain change. Organizations change when people changeThe Tandem Solutions team understands that changing an organization requires supporting employees through the change process. In one instance, Tandem Solutions helped the Alzheimer's Association drive significant organizational change by bringing together a group of 74 separately incorporated 501 (c) (3) local organizations into a single, nation-wide organization. The business needed to make the change in order to provide a consistent set of services, more effectively drive awareness of the disease, and increase funding to support research. However, it was important to understand the impact this could have on the roles and responsibilities of each employee at the local and national levels. Tandem Solutions provided the necessary services during their shift from a federated model to a single, nationwide organization. It assisted in leading a number of the teams' efforts to bring people together across the organization. In the end, the client achieved the goals of the change and continued to increase annual revenue and impact. The unique blend of consulting, training, and coaching allows the team at Tandem Solutions to engage with leaders across a broad spectrum and help them move an organization forward. "We leverage our expertise to become `change facilitators' who support our clients in the way that best suits their need and optimizes their ability to drive successful change," says Joe McCafferty. We adopt a customized approach during each client engagement to better understand their business objectives and serve as their most trusted partner
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