| | December 2020MANAGEHRMAGAZINE.COM8How many technologies do your employees use at work? Do these technologies enable--or get in the way of--a productive day? According to a 2018 PWC report, "90 percent of C-suite executives believe their company pays attention to people's needs when introducing new technology, but only about half (53 percent) of staff say the same."At PepsiCo, we are driving hard to improve the digital employee experience. And learning technologies are an essential part of this. Have you ever heard of a learning technology ecosystem? Your organization has one, even if you don't know it. A learning tech ecosystem is the array of technologies with which your employees interact when learning something new.Mapping this ecosystem--understanding which technologies you have and what they do--is the first step to managing it strategically. Without strategic management, you may create barriers to learning. This is the last thing any learning professional wants to do!Here are four steps for getting your ecosystem under control and contributing to a happy digital experience for all. Your learners will thank you for it.Step 1: Pick a ModelSeveral ecosystem models exist. I like RedThread's model because it categorizes technologies based on what they enable the learner to do ("demonstrate a skill") rather than their technical functionality ("microlearning").Source: RedThread Research 2019In MyOpinionWRANGLING YOUR LEARNING TECHNOLOGY ECOSYSTEMBy Molly Nagler, Chief Learning Officer, PepsiCoStep 2: Populate the ModelIf your organization has very few technologies, this will be easy. For large companies like PepsiCo, it took some detective work. We spoke one-on-one with associates across the business to find out what technologies they use. To keep the list useful, we imposed a few rules:· Only technologies used by more than 100 people made the list (PepsiCo has approximately 267,000 employees globally).· Only technologies we had already purchased made the list--pilots and experiments were noted but not included.· We included technologies--like Yammer--where learning occurs incidentally, in addition to technologies that enable formal education, like our LMS.Step 3: Analyze Gaps and RedundanciesThe picture you produce will be enlightening. Use it to answer some key questions. Where do you have duplicative technologies?At PepsiCo, we found that business units use an array of platforms to connect employees to live coaches. Is this ok (perhaps because learners are in different time zones)? Or is this redundant? Without the ecosystem map, we wouldn't have known to ask the question. Which technologies are ready to scale?In the switch to online learning due to COVID-19, learning professionals across PepsiCo are experimenting with content
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