| | December 2020MANAGEHRMAGAZINE.COM19BlueLion also serves employers who approach us with issues related to compliance and policy, such as performance appraisals. When it comes to issues regarding an organization's employees, we help them get on track with a development plan or performance improvement plan. We make sure each employee's individual career goals align with the company's development plan. In some situations, an organization requests on-site assistance with functions like checking payroll, interviewing employees, processing new hire paperwork, and starting an employee engagement program. Our services are customizable in terms of offerings, pricing, and size of the business. We focus on getting down to each client's specific requirements, and we never try to oversell.Could you walk me through the portfolio of services offered by BlueLion? First, we offer a hot line number for answering the HR-related queries of small and mid-sized organizations. This service allows an organization quick and easy access to one of our HR experts. Our specialists understand each client's business and requirements, meaning they are prepared to answer clients' questions and help them resolve HR issues.BlueLion also has a complete outsource process through which we provide on-site consultation. We visit these clients physically on a weekly or monthly basis and provide HR services. While spending time on-site, we perform various HR functions, including onboarding, interviewing, performance appraisals, and managing all employee-related issues. When we design and implement a strategic growth plan for our clients, we extensively communicate with senior leadership. We also perform tasks related to benefit renewals and organize employee engagement events. For example, if an employer wants to organize a holiday party, we can help them arrange it.Our third service area is HR projects and training. In many cases, the client asks us to rebuild their performance appraisal or write a safety handbook for them that is compliant with the Occupational Safety and Health Administration (OSHA). We also update the client's employee onboarding process, if necessary, during such an engagement. Many request that we add employee benefits to their package and review them with their insurance broker to make sure they are robust and cost-effective. Clients can customize our services depending on various requirements such as managing harassment, inclusion, and sensitivity. BlueLion will also take care of matters concerning medical leave, payroll, the Affordable Care Act, and the Americans with Disabilities Act (ADA), making the internal HR manager's job easier. Finally, we can provide training and development for the client's HR professional as we handle any of the above projects.The fourth pillar of our services is what we call our HR gap coverage. Everyone knows the complications associated with hiring a talented HR professional, especially when it comes to finding the right replacement. Our HR gap coverage program enables organizations to fill the internal HR employee vacancy temporarily. BlueLion trains with the incumbent HR and fills the "gap" once he or she leaves the office.Could you narrate an instance that illustrates the benefits brought to one of your clients after they approached BlueLion?A rapidly growing HVAC company approached us to manage some of their HR functions. The company consisted of about 22 employees, and they needed an employee handbook that contained safety guidelines. We developed the handbook by complying with OSHA regulations. As the client's business quickly grew, we realized that they needed more support. We provided them the services of an HR professional who worked with them for four hours a day, twice a month. The professional discussed performance-related issues with the managers and trained them in improving employee performance. We have worked with this client for over a year now, and we handle every facet of their HR. We interview candidates, hire, and onboard new team members while also making sure that they have the necessary documents mandated by the state. We deal with the company's employee-related issues and manage their benefits plan. Every year we review their benefits to ensure they are competitive and remain compliant. Last but not least, we also help the client organize company events and outings. Through our services, we give our clients back the time they spend on managing complicated HR functions, enabling them to focus on their organizational growth
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